California Consumer Rights

Effective: March 18, 2020

If you are a resident of California, you have additional rights to access and control your Personal Information, including a right to request that we disclose the Personal Information we collect, use, disclose, and sell, under the California Consumer Privacy Act.

Right to Know

You have the right to request twice per 12-month period that we provide you (i) the categories or specific pieces of Personal Information we collected about you; (ii) the categories of sources from which your Personal Information was collected; (iii) the business or commercial purpose(s) for which we collected your Personal Information; (iv) the categories of Third Parties with whom we shared your Personal Information; (v) the categories of Third Parties to whom we sold your Personal Information; and (vi) our business or commercial purposes for selling Personal Information. We will not provide specific pieces of Personal Information unless you expressly request them.

To protect your Personal Information, you must provide required information and/or documentation to verify your identity. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law.

We are not permitted to provide access to specific pieces of Personal Information if the Personal Information is sensitive or creates a high risk of potential harm from disclosure to an unauthorized person such as financial information, social security numbers, and driver’s license numbers. If we withhold specific sensitive Personal Information, we will inform you of the type of information withheld. For example, if we withhold a social security number, we will inform you that we have a social security number on file.

Right to Deletion

You have the right to request that we delete any Personal Information we have collected about you. Please understand that we are not required to honor a deletion request if a legal exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, enable internal uses that are reasonably aligned with your expectations, or comply with legal obligations. To prevent unauthorized individuals from making deletion requests, you must provide required information and/or documentation to verify your identity. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law. We will retain a record of your deletion request as required by law.

Right to Opt-Out from the Sale of Personal Information

As a California resident, you have the right to direct us not to sell your Personal Information to Third Parties. We will process verified requests within 15 days, subject to any applicable exceptions and extensions permitted by law. You may submit an opt-out request by calling us at 855-997-2522, sending an email to privacy@goaptive.com, completing the form at https://www.goaptive.com/ccpa/request-form.

Non-Discrimination Notice

We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.

California “Do Not Track” Disclosure

Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “do not track” signals.

Submitting a Right to Know or Deletion Request

If you are a California resident and would like to exercise your right to know or deletion rights, you may submit a request by calling us at 855-997-2522, sending an email to privacy@goaptive.com, or through our online California Consumer Privacy Act Request Form. Please be specific in your request and provide at least your name, phone number, and property address. After you submit your request, we may contact you to obtain additional information necessary to verify your identity. For example, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury verifying your identity. We will not be able to process your request without verifying your identity, so please respond promptly to our request.

Authorized Agent

If you are an authorized agent submitting a request for a California resident, you must provide a copy of a lawful power of attorney or written signed authorization from the Consumer (along with proof of your identity). You may provide this documentation via email to privacy@goaptive.com after submitting the request. We may contact you and/or the Consumer on whose behalf you claim to act to verify your authorization.


CONTACT US

If you have any questions about our Sites, Services, or this Privacy Policy, please email us at privacy@goaptive.com call us at 855-997-2522, or send us a letter to the following address:

Aptive Environmental, LLC
Attn: Legal Department
5132 N. 300 West, Suite 150
Provo, UT 84604